Redspot Rentals Rates, Terms & Conditions 2011/2012
Area of Use: All vehicles may only be driven on sealed roads. Vehicles rented in Queensland, New South Wales, Victoria, Tasmania & South Australia may only be driven in any of those states and the Australian Capital Territory. Vehicles may not be driven in the Northern Territory no matter where they are rented from . Vehicles may not be driven above the snow line (from June to October), on beaches, in watercourses or rivers. Western Australian: Vehicles may only be driven in Western Australia and are not allowed to travel further north than Exmouth (21.54S) and no further east than Esperance (33.455) and Kalgoorlie (30.405). Queensland: Vehicles are not allowed to drive either further north than Cape Tribulation (16.055) or Cooktown (15.27S) nor in a westerly direction beyond Chillagoe (17.075) and Georgetown (18.175). Vehicles are not permitted to travel along the 'Bloomfield Track' coastal route between Cape Tribulation and Cooktown. Travel outside of the permitted area of use will void insurance cover. Vehicles are not permitted on Stradbroke, Fraser or other Islands where they are required to be driven on unsealed roads. Vehicles may be taken to Kangaroo Island at the hirer’s risk. Vehicles are only permitted on sealed roads. Many Australian roads become dangerous and unpassable at times of adverse weather and during bushfires, floods, snow and ice. Intended travel routes may be unsafe for travel and must be approved by Redspot at the time of vehicle collection. It is the responsibility of the renter to ensure conditions remain safe for travel at all times.
Rental Period: A rental day is 24 hours. A fifty-nine (59) minute grace period is extended beyond this time after which an additional day will be charged to the hirer. All rental extensions must be requested by the hirer and authorised and paid direct to Redspot. The rate may vary from that originally paid. At peak times and with specialty vehicle types extensions may not be possible. No refunds are given for vehicles returned early. If a rental spans two seasons, the rate applicable to the pick-up date is used for the entire rental.
Drivers Licence and Identification: Redspot accepts current Australian, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence.
Payment, Cash and Credit Card Bonds: For payments and deposits Redspot accepts all major credit cards, debit cards and cash. Charges for options and coverages must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit (by way of authorisation) is A$100.The cash / debit card deposit is A$1000. A 4.95% handling fee applies to American Express and Diners Club. An administration fee of A$55 applies to clients who leave a cash bond. Cash Bonds will only be refunded as direct deposits into Australian bank accounts or by cheque made out in Australian Dollars. The refund process may take 14 days after return of the vehicle. Redspot does not hold cash on the premises.
Cancellation Fees & Refunds: Redspot does not charge for reservation cancellations provided a 24 hour or greater notice period has been given. In the event a rental has commenced, there is no refund for any unused portion of the voucher as issued.
Reservations: Vehicles may be reserved by vehicle class, but not by specific make and model. Redspot reserves the right to allocate a higher category vehicle to the customer without additional cost. Any consequential costs, such as increased fuel costs are to be borne by the renter. If the hirer requests a downgrade it shall not be entitled to a rental refund. Please advise flight numbers for all bookings from airport locations.
Flight Delays: At airport locations Redspot will hold vehicles when flights are delayed provided the flight number has been given. Vehicles will be released if not collected 30 minutes after flights have cleared. At city locations vehicles will be held for one hour after the nominated collection time.
Traffic Infringements: Redspot charges an administration fee of $55 to pass on traffic infringements to the hirer of the vehicle at the time of infringement. The administration fee is charged to the hirer’s credit card without prior notice and notification is sent to the hirer at the home / business address provided at the time of rental.
Vehicle Breakdowns: Redspot regularly services and maintains its vehicle fleet. Roadside assistance is included with every rental. Redspot has several different service providers for its vehicles. For roadside assistance the renter must contact the service provider shown on the rental vehicle’s key tag.
Left / Lost Property: Redspot makes every attempt but accepts no obligation or responsibility to recover and return to the owner items left in its vehicles or on its premises. Any costs in recovery or return of items will be passed on to or be the responsibility of the property’s owner
Customer Liability: The rental vehicle and third parties are insured for loss or damage. Provided the renter is not in breach of the rental agreement the renter is responsible for loss or damage liability (excess) of the first A$3300 for each and every claim for loss or damage to a third party or the rental vehicle including damage to; windscreen, tyres, headlights, towing costs, recovery costs, fire, theft or break-in, loss of rental use during repairs and Redspot’s or a third party’s administration charges. There is no insurance cover and the renter is responsible for all loss and damages if the renter is in breach of the rental agreement. With Redspot there is no additional liability for single vehicle damage or reversing damage.
The Hirer will be liable for all costs:
If the damage was caused by disregarding or breaching the rental conditions. If it is a case of grossly negligent action or drink-driving or under the influence of drugs. For personal items that have been damaged or stolen from the vehicle. For Vehicle Parts and Accessories lost or missing (i.e. hubcaps, cigarette lighter, fuel cap, tools, spare wheel etc).If the vehicle is taken to any area outside the Permitted Area of Use.If the vehicle is used on any off road conditions or unsealed roads. If the vehicle is used On beaches or through snow, streams, dams, rivers, or flood waters, flood prone roads, bush fire affected areas or any roadway where the Police or any other Government authority have issued a warning or caution.For damage to engine, transmission etc consequential to undercarriage or other damage.For damage resulting from water immersion.The renter is responsible for the cost of repairs to rectify overhead damage where the damage is caused as a consequence of securing objects to the turret of the rental vehicle, or wilful misconduct (e.g. sitting or standing on the roof or bonnet of vehicle).Loss or damage occurring to the rental vehicle or to a third party or property is covered by Redspot’s insurance. The hirer must pay the full amount of liability (excess), as shown on the rental contract to Redspot regardless of which driver/s is at fault. If the renter is covered by the travel agents insurance the hirer must pay the full amount of liability (excess) to Redspot and recover from the travel agents insurer themself. The renter is responsible for the cost of repairs to rectify any overhead damage (unless WHT&O cover is elected). If the renter purchases liability (excess) reduction from Redspot it will not be refunded, even if the renter is also covered by the travel agents insurance. If Redspot’s vehicle or a third party suffers loss or damage during the rental period, in addition to the amount of damage or loss a Claims Administration Fee is charged to the renter. The Claims Administration Fee ranges from $55 to $275 depending on the nature of the claim.
Event of Damage The car rental office must be informed immediately. If another party is involved in the accident, the police must be notified immediately and a police report made.The Hirer must complete and sign a Collision or Damage Report Form and immediately notify & provide details to Redspot. The renter is responsible for the cost of transport back to the rental depot should the vehicle become un-driveable while on any island or travelling within an area outside of the permitted area of use or on an unsealed road.
Replacement Vehicle: Redspot reserves the right to refuse to provide a replacement vehicle or refunding unused days in cases where an accident was caused by the driver of the rental car
Maintenance, Security, Safety & Repair: Renters must:
Maintain all of the vehicles engine oils and engine coolant levels at the recommended level. Maintain tyre pressures at recommended levels. Keep the vehicle locked when not in use and the keys under personal control at all times and produce the keys if the vehicle has been stolen.Follow any reasonable instruction given by the owner relating to the vehicle.
Renters must not repair nor have repairs to the Vehicle carried out unless Redspot authorises to do so , unless there is an emergency and Redspot’s consent cannot reasonably be obtained. Redspot will reimburse the renter for the cost of repairs if they submit the original receipts for those repairs or if Redspot is reasonably satisfied that the repairs occurred and the claimed amount is reasonable.
Cleaning Fees: All Redspot vehicles are strictly non-smoking. A cleaning fee of up to $200 will be charged if a rental vehicle is returned excessively soiled, or with stained or soiled seats, or if the there is smell or evidence of smoking upon return.
Rental Charges: All rental charges are subject to final audit. Any additional amount or shortfall identified upon audit will be payable by the hirer.
Additional Costs: Redspot will not reimburse consequential costs to the rental incurred by the renter such as; fuel, motor oil, tolls, fines, administration costs, parking fees, postal charges, phone and mobile phone calls, overnight accommodation, meals, supplementary insurance, credit card fees or currency exchange losses and rental extensions
Vehicle Collection Procedure
Listed below are the procedures that your customers should follow to collect their vehicles.
City Locations – Sydney, Melbourne, Perth & Adelaide. All your customers have to do is find their way to our conveniently located city offices (refer to location list) and present their credit card, drivers licence and voucher or reservation advice at the sales counter.
On Airport Locations – Cairns, Mackay, Brisbane, Gold Coast, Sydney, Melbourne, Launceston, Hobart & Perth. Redspot has rental service desks within the above airport terminals. After collecting their baggage your customer should follow the car rental signs in the arrivals section of the airport terminal to our rental desks. Once there it is simply a matter of presenting credit card, driver’s licence and voucher or reservation advice at the sales counter.
Off Airport Location – Adelaide. The Redspot Car Rentals representative will be waiting for your customer holding a Redspot sign featuring your customer’s surname at the bottom of the escalators on the ground floor of the Airport Terminal
Customer Collection: Redspot offers a customer collection service to and from its downtown locations only (Sydney, Melbourne, Adelaide, Perth). The service is on-request and must be pre-booked at least 24 hours in advance and is only available Monday to Friday (excluding public holidays) between the hours of 0900 and 1300 to a maximum of 5 kilometers from the office location. The customer collection service is not guaranteed.
Vehicle Return Procedure
Listed below are the procedures that your customers should follow to return their vehicles.
City Locations – Sydney, Melbourne, Perth & Adelaide. Returning vehicles to our capital city locations is simply a matter of driving into the parking bays in front of our capital city locations and returning the keys to the staff at our counters
Please note rental vehicles must be returned during office hours unless an after hour return is requested and agreed with the location manager. For after hour returns no staff member will be present to check the car in.
On Airport Locations – Cairns, Mackay, Brisbane, Gold Coast, Sydney, Melbourne, Launceston, Hobart & Perth. Returning a vehicle to an on-airport location is a simple procedure. Your customer should follow the signs marked car rental return and park the vehicle in the bays that are marked "REDSPOT" parking bays. Please advise your customer that they should note the fuel level and mileage before returning the keys to our rental desks. All rental desks at on-airport locations are located in the arrivals section of the airport terminal.
Please note for after hours returns no staff member will be present to check the car in.
Off Airport Location – Adelaide. The Redspot Car Rentals representative will advise vehicle return procedures at the time of vehicle rental. Please note for after hours returns no staff member will be present to check the car in.